23 Top Real-Life Chatbot Use Cases That Work 2024

This proves that chatbots are very helpful in the healthcare department and by seeing their success rate, it can be said that chatbots are here to stay for a longer period of time. But, despite the many benefits of chatbots in healthcare, several organizations are still hesitant to incorporate bots. This situation arises because chatbots are prone to errors and can sometimes be difficult to implement. It is especially true for non-developers who need to gain the skill or knowledge to code to their requirements.However, today’s state-of-the-art technology enables us to overcome these challenges. For instance, Kommunicate builds healthcare chatbots that can automate 80% of patient interactions. Not only can these chatbots manage appointments, send out reminders, and offer around-the-clock support, but they pay close attention to the safety, security, and privacy of their users.

For patients to use your Chatbot (for a virtual doctor), they must permit it to collect some personal data from the mobile device. It is helpful (and fun) for patients to compare answers with friends and family members to see what similarities exist among people with similar health concerns or genetic profiles. This application of Chatbot gained wide-scale popularity under the wrath of the Covid-19 Pandemic. Worldwide, multiple countries developed chatbot-based applications that provide users information on their infection risk based on queries and GPS access.

A new era in healthcare: Embracing AI for enhanced care

AI enhances medical records management by streamlining processes and improving efficiency. Through advanced algorithms, AI assists in automating data entry, categorizing information, and ensuring accurate record-keeping. It can identify patterns and correlations within patient data, facilitating quicker access to relevant information for healthcare professionals. Additionally, AI-powered systems enable secure data storage and retrieval, ensuring compliance with privacy regulations. This technology optimizes medical record organization, retrieval, and analysis, improving patient care and reducing administrative burdens for medical staff. AI in healthcare refers to utilizing Artificial Intelligence technologies to enhance various aspects of the healthcare industry.

The frequently asked questions area is one of the most prevalent elements of any website. An intelligent conversational AI platform can simplify this process by allowing employees to submit requests, communicate updates, and track statuses, all within the same system and in the form of a natural dialogue. The manufacturer is having difficulties with assembly for one of your new products. Your team is experiencing a high volume of calls and service tickets early in the post-sales lifecycle. Conversation history and other important information slip easily between the cracks.

Bots can also monitor the user’s emotional health with personalized conversations using a variety of psychological techniques. The bot app also features personalized practices, such as meditations, and learns about the users with every communication to fine-tune the experience to their needs. Imagine that a patient has some unusual symptoms and doesn’t know what’s wrong. Before they panic or call in to have a visit with you, they can go on your app and ask the chatbot for medical assistance. Each treatment should have a personalized survey to collect the patient’s medical data to be relevant and bring the best results.

APIs act as bridges between different components, enabling seamless communication and data exchange. The integration of AI technology offers unprecedented opportunities for improved diagnostics, personalized treatments, and enhanced operational efficiency. Based in San Diego, Slava knows how to design an efficient software solution for healthcare, including IoT, Cloud, and embedded systems. AI algorithms can analyze radiology images such as X-rays and CT scans to help diagnose diseases such as pneumonia and tuberculosis. This can lead to faster, more accurate diagnoses and improved patient outcomes. AI-powered algorithms can help identify lung nodules in CT scans, reducing the chances of missing any cancerous nodules, especially in smokers or individuals with a history of lung cancer.

Become a Mental Health Buddy

In response to customers’ expectations for quick and personalized assistance to raise their experiences, chatbots become a valuable resource, effectively meeting these demands. Let’s take a look at the most popular chatbot use cases for customer service. AI-powered telehealth solutions can bridge the gap between patients and healthcare providers in remote or underserved areas by enabling virtual consultations, remote monitoring, and timely interventions. AI has emerged as a powerful force for enhancing healthcare institutions, presenting a wide range of AI use cases for healthcare while democratizing accessibility and patient outcomes.

We searched PubMed/MEDLINE, Web of Knowledge, and Google Scholar in October 2020 and performed a follow-up search in July 2021. Chatbots, their use cases, and chatbot design characteristics were extracted from the articles and information from other sources and by accessing those chatbots that were publicly accessible. When it is your time to look for a chatbot solution for healthcare, find a qualified healthcare software development company like Appinventiv and have the best solution served to you. For patients with depression, PTSD, and anxiety, chatbots are trained to give cognitive behavioral therapy (CBT), and they may even teach autistic patients how to become more social and how to succeed in job interviews. Chatbots allow users to communicate with them via text, microphones, and cameras.

This capability is crucial during health crises or peak times when healthcare systems are under immense pressure. The ability to scale up rapidly allows healthcare providers to maintain quality care even under challenging circumstances. AI-powered healthcare chatbots are capable of handling simple inquiries with ease and provide a convenient way for users to research information. In many cases, these self-service tools are also a more personal way of interacting with healthcare services than browsing a website or communicating with an outsourced call center.

Our tech team has prepared five app ideas for different types of AI chatbots in healthcare. A thorough research of LLMs is recommended to avoid possible technical issues or lawsuits when implementing a new artificial intelligence chatbot. For example, ChatGPT 4 and ChatGPT 3.5 LLMs are deployed on cloud servers that are located in the US. Hence, per the GDPR law, AI chatbots in the healthcare industry that use these LLMs are forbidden from being used in the EU. AI-powered chatbots have been one of the year’s top topics, with ChatGPT, Bard, and other conversational agents taking center stage.

Chatbots significantly simplify the process of scheduling medical appointments. Patients can interact with the chatbot to find the most convenient appointment times, thus reducing the administrative burden on hospital staff. AI chatbots remind patients of upcoming appointments and medication schedules.

A chatbot can verify insurance coverage data for patients seeking treatment from an emergency room or urgent care facility. This will allow the facility to bill the correct insurance company for services rendered without waiting for approval from the patient’s insurance provider. A chatbot can offer a safe space to patients and interact in a positive, unbiased language in mental health cases. Mental health chatbots like Woebot, Wysa, and Youper are trained in Cognitive Behavioural Therapy (CBT), which helps to treat problems by transforming the way patients think and behave. Healthcare chatbots enable you to turn all these ideas into a reality by acting as AI-enabled digital assistants.

And now, thanks to automated rent reminders sent via two-way SMS and the ability to pay rent online, you’re also seeing more on-time payments. Join us as we delve into the remarkable potential of AI in healthcare, a realm that holds the key to staying ahead and delivering exceptional patient care while driving operational efficiencies. In a landscape inundated with information and speculation, we aim to provide concrete examples of AI’s practical applications within the healthcare industry. Artificial intelligence platforms have the potential to be seamlessly integrated into your existing business systems, including legacy medical software upgrades, through APIs. However, to fully unlock all the capabilities of AI technology in healthcare, it is advisable to architect and develop medical practice software from the ground up.

Two chatbots direct users to another chatbot for a more detailed screening (Cases 8 and 29). Although not claiming to diagnose, a few chatbots also try to eliminate differential diagnoses by asking more detailed questions (e.g., Case 41). We systematically searched the literature to identify chatbots deployed in the Covid-19 public health response. We gathered information on these to (a) derive a comprehensive set of chatbot public health response use cases and (b) identify their design characteristics. Contrarily, medical chatbots may assist and engage several clients at once without degrading the level of contact or information given.

Top 4 Advantages Of Having A Healthcare Chatbot:

They can help you collect prospects whom you can contact later on with your personalized offer. Now you’re curious about them and the question “what are chatbots used for, anyway? Contact us today to learn how Lucidworks can help your team create powerful search and discovery applications for your customers and employees. Wellness programs, or corporate fitness initiatives, are gaining popularity across organizations in all business sectors. Studies show companies with wellness programs have fewer employee illnesses and are less likely to be hit with massive health care costs. Saba Clinics, Saudi Arabia’s largest multi-speciality skincare and wellness center used WhatsApp chatbot to collect feedback.

Prominent capabilities include intelligent data categorization, predictive analytics, and seamless interoperability, ultimately improving overall EHR functionality. AI models have become valuable for scientists studying the societal-scale effects of catastrophic events, such as pandemics. These models can help identify key factors contributing to the rapid escalation of a virus, allowing policymakers and healthcare organizations to develop targeted preventive measures and response strategies. AI can analyze medical images and help medical professionals diagnose and treat diseases.

They gather and process information while interacting with the user and increase the level of personalization. Chatbots will play a crucial role in managing mental health issues and behavioral disorders. With advancements in AI and NLP, these chatbots will provide empathetic support and effective management strategies, helping patients navigate complex mental health challenges with greater ease and discretion. Healthcare chatbots can locate nearby medical services or where to go for a certain type of care.

Use your chatbots as virtual assistants to handle first and second-tier queries like scheduling a credit card payment or checking an account balance. Sentiment analysis is important here because when customers are worried healthcare chatbot use case diagram or upset, it’s best to get them to a real person as quickly as possible. The proven chatbot use cases we have explored demonstrate the significant impact these AI-driven tools can have on businesses and organizations.

By bridging the gap between healthcare experts and technology, these AI systems enhance communication within the healthcare domain. They facilitate a more effective exchange of information, whether it be in electronic health records, medical documentation, or communication between healthcare providers. Medical professionals can use AI to analyze large volumes of medical data to identify patterns and trends that can help disease prevention and treatment. This can help medical professionals identify patients at high risk of developing certain diseases and develop personalized prevention strategies. For example, AI can analyze patient data such as medical history, lifestyle factors, and genetic information to predict the risk of developing certain diseases such as diabetes and heart disease.

Voice bots facilitate customers with a seamless experience on your online store website, on social media, and on messaging platforms. They engage customers with artificial intelligence communication and offer personalized solutions to shoppers’ requests. Chatbots are integral in telemedicine, serving as the first point of contact.

Further, besides functioning as medication reminders, the best healthcare apps for Android and iPhone with chatbot facilities will help users to better manage their prescription refills. On the other side, using the evolutionary voice-interpreting and search pattern algorithms, a few AI Chatbots are also more capable to analyze user preferences and offer them more personalized recommendations online. The uses of Chatbots are going beyond general conversations and customer support services. These days, AI Chatbots are also increasingly integrating into applications for automatic lead qualifications and improving sales conversions. A Chatbot is a software application that is developed using the power of AI and NLP technologies.

The need to educate people about the facts behind a particular health-related issue, and to undo the damage caused by misinformation, does place an additional burden on medical professionals. A powerful tool for disseminating accurate and essential information to those who need it would definitely be a great asset, and that’s where Conversational AI can help. The COVID-19 pandemic reinforced a lesson that we’ve always known but often forget – the only things that spread faster than infections during a healthcare crisis are misinformation and panic. But even during normal circumstances, inaccurate or false information about health or disease-related issues causes harm to individuals and communities. This either prevents them from making the right decisions or actively encourages them to make the wrong ones.

Healthcare chatbots can help patients avoid unnecessary lab tests and other costly treatments. Instead of having to navigate the system themselves and make mistakes that increase costs, patients can let healthcare chatbots guide them through the system more effectively. A symptom checker bot, such as Conversa, can be the first line of contact between the patient and a hospital. The chatbot is capable of asking relevant questions and understanding symptoms.

It is important to get the pain treated immediatley because it will get worse if it is ignored. What if you could provide a quick and easy way to schedule an appointment by collecting a few detailst? You can also proivde them an option for a free screen session if they are not sure if physical therapy can help. If you offer comprehensive health checkup plans and are looking to simplify your booking process, this chatbot template is what you should be using instead of your generic form. It not only helps your users make a booking but also solves any query they may have before choosing the said plan. For healthcare institutions when it comes to increasing enrollment for different types of programs, raising awareness, medical chatbots are the best option.

Deploying chatbots on your website as well as bots for WhatsApp and other platforms can help different industries to streamline some of the processes. These include cross-selling, checking account balances, and even presenting quizzes to website visitors. And each of the chatbot use cases depends, first and foremost, on your business needs. It’s inevitable that questions will arise, and you can help them submit their claims in a step-by-step process with a chatbot or even remind them to complete their claim with personalized reminders.

This type of information is invaluable to the patient and sets-up the provider and patient for a better consultation. Infobip can help you jump start your conversational patient journeys using AI technology tools. Get an inside look at how to digitalize and streamline your processes while creating ethical and safe conversational journeys on any channel for your patients. Anything from birthday wishes, event invitations, welcome messages, and more. Sending informational messages can help patients feel valued and important to your healthcare business. Before a diagnostic appointment or testing, patients often need to prepare in advance.

Only limited by network connection and server performance, bots respond to requests instantaneously. And since chatbots are often based on SaaS (software as a service) packages from major players like AWS, there’s no shortage of resources. As if the massive spike in patient intake and overworked health practitioners were not enough, healthcare professionals were battling with yet another critical aspect. But if the bot recognizes that the symptoms could mean something serious, they can encourage the patient to see a doctor for some check-ups.

This includes addressing data privacy and security concerns and developing frameworks for the responsible use of AI in healthcare. AI development companies have the potential to bring even greater advances to the healthcare industry with innovations. The impact of AI on healthcare has been significant, transforming the industry in numerous ways. It has improved the quality of care, reduced costs, and ultimately saved lives. AI plays a pivotal role in providing continuous support for individuals dealing with conditions like diabetes, hypertension, and asthma.

How do we deal with all these issues when developing a clinical chatbot for healthcare? The CodeIT team has solutions to tackle the major text bot drawbacks, perfect for businesses like yours. We adhere to HIPAA and GDPR compliance standards to ensure data security and privacy. Our developers can create any conversational agent you need because that’s what custom healthcare chatbot development is all about.

After a person reports their symptoms, chatbots check them against a database of diseases for an appropriate course of action. But then it can provide the client with your business working hours if it’s past that time, or transfer the customer to one of your human agents if they’re available. Or maybe you just need a bot to let people know when will the customer support team be available next. You can foun additiona information about ai customer service and artificial intelligence and NLP. Chatbots are computer software that simulates conversations with human users. Chatbots can be used to communicate with people, answer common questions, and perform specific tasks they were programmed for.

• Artificial Intelligence technology can automate and streamline the entire healthcare process.
• You can speed up time to resolution, achieve higher satisfaction rates and ensure your call lines are free for urgent issues.
• While building futuristic healthcare chatbots, companies will have to think beyond technology.
• They assist users in identifying symptoms and guide individuals to seek professional medical advice if needed.
• With the pandemic surge, millions of people always look for easy and quick access to health information facilities.
• This capability is crucial during health crises or peak times when healthcare systems are under immense pressure.

Case in point, people recently started noticing their conversations with Bard appear in Google’s search results. This means Google started indexing Bard conversations, raising privacy concerns among its users. So, despite the numerous benefits, the chatbot implementation in healthcare comes with inherent risks and challenges. If you’ve found that there’s a lot of commonly asked questions that you haven’t uploaded yet, don’t worry; you can add answers and improve the medical chatbot with our drag and drop builder. Chat with a chatbot expert with questions regarding a chatbot for your healthcare business.

The Global Healthcare Chatbots Market, valued at USD 307.2 million in 2022, is projected to reach USD 1.6 billion by 2032, with a forecasted CAGR of 18.3%. Even if you do choose the right bot software, will you be able to get the most out of it? People can add transactions to the created expense report directly from the bot to make the tracking even more accurate. Depending on the relevance of the report, users can also either approve or reject it.

Straight after all that is set, the patient will start getting friendly reminders about their medication at the set times, so their health can start improving progressively. They communicate with your potential customers on Messenger, send automatic replies to Instagram story reactions, and interact with your contacts on LinkedIn. A case study shows that assisting customers with a chatbot can increase the booking rate by 25% and improve user engagement by 50%. This case study comes from a travel Agency Amtrak which deployed a bot that answered, on average, 5 million questions a year. Chatbots generate leads for your company by engaging website visitors and encouraging them to provide you with their email addresses. Then, bots try to turn the interested users into customers with offers and through conversation.

Undoubtedly, chatbots have great potential to transform the healthcare industry. They can substantially boost efficiency and improve the accuracy of symptom detection, preventive care, post-recovery care, and feedback procedures. Healthcare bots help in automating all the repetitive, and lower-level tasks of the medical representatives. While bots handle simple tasks seamlessly, healthcare professionals can focus more on complex tasks effectively. AI chatbots for online invoicing help hospital admins digitize billing processes.